Terms & Conditions – shan789

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the User", "Player", or "you") and shan789 ("we", "us", "the Company", or "shan789"). By creating an account, accessing any game, making a deposit, or otherwise using any feature of shan789.app, you acknowledge that you have read these Terms in full and agree to comply with them.

These Terms apply to all users of the shan789 platform, including visitors who browse without registering. Use of the shan789 platform constitutes acceptance of these Terms and any applicable policies referenced herein, including the Privacy Policy and Responsible Gaming Policy.

2. Eligibility

To register and play on shan789, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. This is the minimum legal gambling age in the Philippines under PAGCOR regulations. shan789 strictly enforces this requirement.
• You must be a natural person (not a corporation, trust, or other legal entity acting on behalf of a third party).
• You must not be a resident of any jurisdiction where online gambling is prohibited by applicable law.
• You must not be an employee, contractor, director, or officer of shan789 or any of its affiliated companies, nor an immediate family member of such a person.
• You must not have been previously self-excluded from shan789 or had a shan789 account closed for misconduct.

3. Account Registration

Each individual may hold only one (1) shan789 account. Creating multiple accounts ("multi-accounting") is strictly prohibited and will result in permanent suspension of all associated accounts and forfeiture of balances.

When registering, you agree to provide accurate, complete, and current information. You are responsible for maintaining the accuracy of your account information at all times. shan789 may require you to verify your identity by submitting a government-issued ID, proof of address, or other documentation before processing withdrawals or large deposits.

You are solely responsible for maintaining the confidentiality of your shan789 username and password. You must not share your login credentials with any other person. shan789 will not be liable for any loss arising from unauthorised use of your account due to your failure to keep credentials secure.

shan789 reserves the right to refuse registration to any applicant at its sole discretion, without being required to provide a reason.

4. Deposits and Withdrawals

All transactions on shan789 are conducted in Philippine Peso (PHP). shan789 supports deposits and withdrawals via GCash, Maya (PayMaya), BPI, BDO, UnionBank, 7-Eleven Cliqq, Coins.ph, and USDT TRC20, subject to availability at the time of the transaction.

Minimum deposit: ₱100. Minimum withdrawal: ₱200. Maximum limits apply per method and are displayed at the time of transaction.

Funds deposited into your shan789 account may only be used for gaming on the shan789 platform. shan789 does not act as a financial institution and deposited funds do not earn interest.

shan789 processes withdrawals in good faith and within reasonable time. Standard processing times are: GCash and Maya — within 5 minutes under normal conditions; bank transfer — 5 to 60 minutes depending on the receiving bank. shan789 is not responsible for delays caused by third-party payment providers or banks once the transaction has been dispatched from the shan789 system.

shan789 reserves the right to conduct enhanced due diligence on withdrawal requests, including requesting source-of-funds documentation, in compliance with applicable anti-money laundering regulations. Withdrawals that do not meet verification requirements will be held pending resolution.

You agree that funds deposited on shan789 originate from a legitimate source and not from any criminal or illegal activity. shan789 cooperates fully with Philippine law enforcement and regulatory authorities as required by law.

5. Bonuses and Promotions

shan789 may offer bonuses, free spins, cashback, and other promotional incentives from time to time. All promotions are subject to specific terms published on the Promotion page at the time of the offer, including wagering requirements, game restrictions, time limits, and maximum withdrawal limits.

Bonus funds are credited to a separate bonus balance and must meet applicable wagering requirements before conversion to withdrawable cash. shan789 reserves the right to modify, suspend, or withdraw any promotion at any time. Abuse of bonus offers — including but not limited to coordinated exploitation of offers across multiple accounts — will result in account suspension and forfeiture of bonus funds and any winnings derived therefrom.

Promotional offers are personal to the account holder and may not be transferred, sold, or assigned. shan789's decision on all bonus-related disputes is final.

6. Game Rules and Fair Play

All games available on the shan789 platform are provided by licensed and audited third-party software providers. Published Return-to-Player (RTP) percentages reflect certified figures from independent testing laboratories. shan789 does not alter the underlying game logic or RTP of any third-party game.

In the event of a technical malfunction — server error, disconnection, or software fault — during a game round, shan789 will make reasonable efforts to resolve the outcome based on available game logs. Where a round cannot be reconstructed, the round will be voided and your stake returned. shan789's decision in these circumstances is final.

You acknowledge that online gaming involves chance and that past outcomes have no bearing on future results. shan789 does not guarantee winnings.

7. Prohibited Conduct

The following are strictly prohibited on the shan789 platform:

• Registering or using an account if you are under 21 years of age
• Creating more than one account per person
• Using any software, bot, script, or automation tool to interact with shan789 games
• Exploiting errors, glitches, or vulnerabilities in the platform software
• Engaging in collusion with other players, particularly in live poker or competitive games
• Depositing funds from sources connected to criminal activity or money laundering
• Providing false identity or age information during registration or verification
• Attempting to reverse transactions through fraudulent chargebacks with your bank or e-wallet provider
• Harassing, abusing, or threatening shan789 staff members via any communication channel

shan789 reserves the right to terminate accounts and report conduct to relevant authorities where any prohibited activity is suspected or confirmed.

8. Responsible Gaming

shan789 is committed to responsible gaming. We provide deposit limits, session time reminders, cooling-off periods, and self-exclusion options accessible from your account dashboard. We encourage all players to use these tools proactively.

If you believe you or someone you know has a gambling problem, please visit the Responsible Gaming page for guidance and access to professional support services. shan789 cooperates with PAGCOR's responsible gaming framework and takes problem gambling seriously.

Self-exclusion requests are processed promptly. Once a self-exclusion is in effect, shan789 will take reasonable technical steps to prevent you from accessing the platform. You agree not to attempt to circumvent a self-exclusion by opening a new account.

9. Intellectual Property

All content on shan789.app — including but not limited to the shan789 name, logo, game interfaces, graphics, text, and software — is the property of shan789 or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any shan789 content without prior written permission.

10. Privacy and Data Protection

shan789 collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using shan789, you consent to the collection and use of your personal data as described in that policy.

11. Limitation of Liability

To the fullest extent permitted by applicable Philippine law, shan789 shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to loss of winnings, loss of data, or interruption of service. shan789's total liability to you for any direct damages shall not exceed the amount of funds held in your shan789 account at the time the claim arises.

shan789 does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. You access shan789.app at your own risk.

12. Termination and Account Closure

shan789 may suspend or permanently close your account, with or without notice, for any breach of these Terms, suspected fraud, money laundering, or conduct detrimental to the platform or other players. On closure due to a breach, any balance in your account may be frozen pending investigation and may be forfeited if the breach is confirmed.

You may request closure of your shan789 account at any time by contacting support. Any remaining balance after settlement of pending bets will be returned to your designated withdrawal method.

13. Amendments to These Terms

shan789 reserves the right to amend these Terms at any time. Material changes will be communicated via notice on the shan789.app website or by email to your registered address. Continued use of the shan789 platform following the publication of amended Terms constitutes your acceptance of the revised Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Philippines. Any dispute arising from or relating to these Terms or your use of shan789 shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Before initiating legal proceedings, you agree to first contact shan789 support in good faith to seek resolution of the dispute.

15. Contact Information

If you have questions about these Terms and Conditions, please contact the shan789 support team via Live Chat on shan789.app, available 24 hours a day, 7 days a week. Our support agents handle queries in both English and Tagalog.

Support Email: [email protected]