Privacy Policy – shan789

1. Who We Are and Scope of This Policy

shan789 ("we", "us", "the Company") operates the online casino and sportsbook platform accessible at shan789.app. This Privacy Policy applies to all personal data processed in connection with your use of shan789.app, including account registration, gaming activity, financial transactions, and customer support interactions.

This Policy should be read alongside the Terms & Conditions of shan789, which govern your overall use of the platform. By registering or using shan789.app, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Data We Collect

shan789 collects personal data in the following categories:

Category	Examples	When Collected
Identity Data	Full name, date of birth, government-issued ID number, selfie/photo for verification	Registration and KYC verification
Contact Data	Email address, mobile number, residential address (city, province)	Registration, account updates
Financial Data	GCash account reference, Maya account reference, bank account details, transaction history	Deposits and withdrawals
Gaming Data	Game history, bet amounts, win/loss records, session durations, bonus usage	During active play sessions
Technical Data	IP address, device type, browser, operating system, cookie identifiers	Automatically on site access
Communications Data	Live chat transcripts, support emails, feedback submissions	When you contact shan789 support

shan789 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless specifically required for responsible gaming assessment and only with your explicit consent.

3. How We Collect Your Data

shan789 collects personal data through the following methods:

• Direct input: Information you provide when registering an account, completing KYC verification, making a transaction, or contacting our support team.
• Automated collection: Technical data collected automatically when you browse or interact with shan789.app, including via cookies and similar tracking technologies.
• Third-party sources: Identity verification and payment processing partners may share data with us for the purpose of completing verification or processing transactions. We only receive data that is necessary for those purposes.

4. How and Why We Use Your Data

shan789 uses your personal data for the following purposes:

• Account management: Creating and maintaining your shan789 player account, verifying your identity and age (21+ requirement), and enabling login and security features.
• Service delivery: Processing deposits and withdrawals through GCash, Maya, BPI, BDO, and other supported methods; facilitating access to games and the sportsbook.
• Regulatory compliance: Meeting anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and PAGCOR-regulated market requirements applicable to shan789's operations.
• Security and fraud prevention: Monitoring account activity for suspicious behaviour, detecting and preventing fraud, and protecting the integrity of the shan789 platform.
• Customer support: Responding to enquiries, resolving disputes, and maintaining records of support interactions for quality assurance.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and enforcing responsible gaming tools such as deposit limits and self-exclusion.
• Marketing (with consent): Sending promotional communications, bonus offers, and news about shan789 where you have opted in to receive such communications. You may withdraw consent at any time.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the shan789 platform, game selection, and user experience.

5. Legal Basis for Processing

shan789 processes your personal data under the following legal bases, consistent with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173):

• Contract performance: Processing is necessary to fulfil our obligations under the shan789 Terms & Conditions, including account management, gaming access, and payment processing.
• Legal obligation: We are required to process certain data to comply with Philippine AML laws, PAGCOR regulations, and other applicable legislation.
• Legitimate interests: Fraud prevention, platform security, and responsible gaming monitoring are conducted on the basis of legitimate interests, balanced against your rights and interests.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit, freely given consent, which you may withdraw at any time.

6. Sharing Your Personal Data

shan789 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly as necessary:

• Payment processors: GCash, Maya, BPI, BDO, and other payment partners receive the minimum data required to process your financial transactions.
• Identity verification providers: Third-party KYC service providers who assist in verifying your identity and age in compliance with regulatory requirements.
• Game software providers: Licensed game providers may receive pseudonymised session data necessary to deliver and audit game outcomes.
• Regulatory authorities: shan789 will disclose personal data to PAGCOR, the National Privacy Commission, Philippine law enforcement, or other competent authorities when required by law or court order.
• Service providers: IT infrastructure, cloud hosting, and customer support technology providers operating under strict data processing agreements that prohibit unauthorised use of your data.

7. Data Retention

shan789 retains personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Specific retention periods are as follows:

• Account and KYC records: Retained for a minimum of five (5) years from account closure, as required under Philippine AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Gaming history: Retained for three (3) years from the date of each session.
• Support communications: Retained for two (2) years from the date of the interaction.
• Marketing preferences: Retained until you withdraw consent or request deletion, subject to legal retention obligations.

Once the applicable retention period has elapsed, shan789 will securely delete or anonymise your data.

8. Cookies and Tracking Technologies

shan789.app uses cookies and similar tracking technologies to operate the platform, enhance your user experience, and collect analytical data. The types of cookies we use are:

• Strictly necessary cookies: Required for login sessions, security tokens, and core platform functionality. These cannot be disabled without breaking the site.
• Analytics cookies: Collect anonymised data about how users navigate shan789.app. This helps us identify and fix usability issues.
• Preference cookies: Store your language preference, display settings, and other personalisation options.
• Marketing cookies: Used to deliver relevant promotional content from shan789, where you have consented. You can withdraw this consent via your browser settings or by contacting support.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of shan789.app.

9. Data Security

shan789 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and shan789.app
• Encrypted storage of sensitive data, including hashed and salted passwords
• Strict access controls — only authorised personnel with a need to know can access personal data
• Regular security audits and vulnerability assessments of shan789's infrastructure
• Incident response procedures for prompt notification in the event of a data breach

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, shan789 will notify the Philippine National Privacy Commission and, where required, affected users within the timeframes prescribed by the Data Privacy Act.

10. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by shan789:

• Right to be informed: The right to know what personal data shan789 holds about you and how it is processed.
• Right of access: The right to obtain a copy of your personal data held by shan789.
• Right to rectification: The right to have inaccurate or incomplete personal data corrected.
• Right to erasure: The right to request deletion of your personal data, subject to shan789's legal retention obligations.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to object: The right to object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact shan789 support via Live Chat or at [email protected]. shan789 will respond to verified requests within thirty (30) days.

11. Children and Minors

shan789 is strictly for adults aged 21 years and above. We do not knowingly collect personal data from anyone under 21. If we become aware that a user under 21 has registered on shan789, we will immediately suspend the account, delete the associated data, and return any deposited funds via the original payment method.

Parents and guardians who believe a minor may have accessed shan789.app should contact us immediately via Live Chat so we can investigate and take appropriate action.

12. International Data Transfers

shan789 primarily processes data within the Philippines. Where data is transferred to service providers or partners located outside the Philippines (for example, cloud infrastructure providers), shan789 ensures that appropriate safeguards are in place to protect your data at the standard required by the Philippine Data Privacy Act, including contractual data protection clauses.

13. Changes to This Privacy Policy

shan789 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated via a notice on shan789.app. The "Last Updated" date at the top of this Policy reflects the most recent revision. Continued use of shan789.app following notification of changes constitutes your acceptance of the updated Policy.

14. Contact and Data Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data by shan789, please contact us:

• Via Live Chat on shan789.app — available 24 hours a day, 7 days a week, in English and Tagalog
• By email: [email protected]

If you are not satisfied with shan789's response, you have the right to lodge a complaint with the Philippine National Privacy Commission.